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Clients

2005 Achiever

Committed to Client Satisfaction

IQ Electrical Systems is committed to supporting the businesses we currently service and look to increase our client base offering the same high level of service to all our clients. Our customers are based in the Barossa Valley, Adelaide and throughout South Australia, Sunraysia, Melbourne and throughout Victoria, Throughout New South Wales, in Tasmania and the Northern Territory. We aim to look after those existing companies as a priority.

IQ Electrical Systems support local business in the Barossa and Sunraysia by offering a maintenance system, including Electricians on call seven days a week or as required.

IQ Electrical offer the follow assurances to all current and future clients:

  • Completing our Client's Project to their satisfaction is our Highest Priority.
  • We try to anticipate our Client's Needs in advance.
  • We seek to understand our Client's Business as well as our own.
  • We always recommend whatever is in our Client's Best Interest.
  • We offer advise to lead our Clients to the best outcomes.
  • We seek long term Client Relationships, not the quick dollar.
  • We are committed to the end of the project, not just getting the order.
  • We never promise it, if we cannot produce it.
  • Honesty and Integrity are of the utmost importance.
  • We offer the same level of service to all Clients large or small.

IQ Electrical promise to deliver the following attributes:

  • Practice Client awareness and Service Focus.
  • Maintain flexibility to Work Scopes and Work Processes.
  • Apply creativity to Project Works and Implemantation of Solutions.
  • Identify Improvement opportunities.
  • Apply Innovation and Implementation.
  • Maintain concern for Effectiveness and High Standards.
  • Demonstrate Technological Awareness.

Some Client Feedback

"They are very good to deal with. The quality of work is excellent. They are friendly, polite and well presented. Good communication skills."

"They are by far the best I have ever dealt with. Very professional, friendly and polite. Excellent quality work. Excellent presentation."

"They are a good company to deal with. Good service, good skills, good tradesmen, good communication. The staff are very friendly and polite."

Strategic Alliances

IQ Electrical Systems aim to achiever "Prefered Supplier" status with our Clients in order to develop Strategic Alliances between our Clients and ourselves.

IQ Electrical Systems see a Strategic Alliance as:

"A long term commitment between two or more organisations for the purpose of achieving specific business objectives by maximising the effectiveness of each participat's resources. The relationship is based on trust, dedication to common goals and an understanding of each others expectations and values."

In order to achieve this a change to the tradition relationship is required. A shared client/contractor culture without regard to organisational boundaries is needed. Both our clients and IQ Electrical Systems work hand in hand in a proactive manner to mutually satify the needs of the business.

IQ Electrical Systems offers the following:

  • Organisational Structure: Support, Management and Trades.
  • Core Business Objectives: Safety, Environment and Costs.
  • Project Management: Planning, Design, Construction and Commissioning.
  • Resource Flexibility: Varied Skills and Quality Planning.
  • Customer Focus: Expectation of and Exceeding Client Requirements.
  • Continouos Improvement: Problem solving, OHS and Quality.
  • Work Practices: IQ and Client Quality Standards and Requirements.
  • Business Practices: Driven by ongoing perfomance reviews.
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